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Employee Relations Manager

Employee Relations Manager (32-38 hours a week)

As the Employee Relations Manager, you’ll help ensure our people are proud to work for us by championing and developing our culture and DNA.

We are an international retailer that offers the latest fashion, beauty and homeware at the best value around. We operate in over 370 stores in twelve countries across Europe and America. In the Netherlands, we have 20 stores with over 3500 colleagues. We have something amazingly unique to offer you as an Employee Relations Manager in the Netherlands.

As an Employee Relations Manager on our retail People & Culture team (P&C is what we call Human Resources), your role is all about our employees. Although your focus will be employee relations, you may be involved in other areas of HR within the country. The Employee Relations Manager is reporting to the P&C Business Partner Benelux. You will be working closely together with and managing the Employee Relations Advisor. The Employee Relations team will be the point of contact for senior management as well as Store Managers and P&C Managers when it comes to ER matters. An important aspect of your role is managing all Works Council and Trade Union related topics. You will also be the point of contact for various external relations.

As the Employee Relations Manager in the Netherlands you will:

  • Give advice to senior management, Store Managers and (In-store) P&C Managers on several ER/HR topics, such as dismissals, disciplinary procedures and performance management;

  • Identify legislative/CBA changes and check whether this has internal procedural implications. In that case you prepare a proposal for the management to implement this. You then communicate this to all internal and external stakeholders;

  • Connect with our external legal counsel on more complex topics;

  • Play an important and pro-active role in successfully implementing, amending and communicating global and local HR policies;

  • Making amendments to the colleague handbook when necessary;

  • Ensure that the information flow to the Works Council is being managed in a compliant manner, including requests for consent an advice to the Works Council to implement business decisions;

  • Prepare consultation meetings and state of affairs meetings in collaboration with management and head office;

  • Keep a clear overview of all current topics, projects and deadlines related to the Works Council and prioritize topics in cooperation with the Director of Sales and the P&C Business Partner Benelux;

  • Work on various projects, advising and coordinating these;

  • Be the contact person for various external relations, such as payroll and arbo services, including periodical evaluations with these parties;

  • Organise when relevant internal workshops on ER/Legal topics for our local management and P&C teams;

  • Educate the P&C teams and our people managers on ER practices to prevent ER cases and improve the colleague experience;

  • Coach and support senior managers in all aspects when dealing with high profile cases on all employee relations issues;

  • Liaise with external legal providers and key stakeholders in any employment tribunal claims in order to build a case strategy and achieve the most beneficial outcome for the business;

  • Create, manage and review the legal budget for employment advice, including monitoring invoices;

  • Work with key stakeholders to gain a better understanding of the main issues experienced by them both from a business perspective and from an employee relations perspective; with a view to process improvement;

  • Drive ER strategy forward in line with the People & Culture plan / agenda.


We are looking for an experienced Employee Relations Manager with:

  • A minimum of 5 years experience as an Employee Relations Manager or as an HR Manager with a strong focus on ER related topics;

  • A Bachelor or Master degree in employment law, business administration or HR;

  • A broad experience with Works Councils;

  • Practical experience in managing and overseeing complex ER cases;

  • In-depth knowledge of NL employment law;

  • Excellent communication skills, verbally and written in both English and Dutch;

  • Strong advisory, negotiation, influencing and networking skills;

  • Experience of policy development from inception to implementation;

  • A pro-active, hands-on, structured and diplomatic approach;

  • People Management experience.


You also need to be flexible and willing to travel across our 20 stores in Netherlands if needed, it could be required to travel across border for meetings (occasionally).

Why work with us?
At Primark, we know how hard everyone works to achieve our business goals. Having a competitive salary and annual bonus scheme is our way of acknowledging this. You will be working in a young and ambitious team and have many contacts throughout the business. You will be offered 25 days holiday on annual (fulltime) basis.

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